Submit a request
Can I get an In-store demonstration?
What are the opening hours of your stores?
I have lost my receipt, can I still get a refund?
What happens when my goods are returned for inspection?
How do I return a faulty item?
Pre - Order
When will my pre-ordered products arrive?
How can I get a refund using PayPal In Store?
Can I checkout with PayPal in-store / get a refund if i don't have the app?
Can I now use PayPal in store?
How does PayPal in store work?
Can I order over the phone? I get a refund in store if I checked out with Paypal
Privacy & Security
What is a Cookie?
Terms & Conditions
Ordering & Purchasing
Do you accept Trade In's?
Can I order over the phone?
Why won't my payment go through?
What methods of payment do you accept?
How to I use Promo Codes?
Question About My Account / My Details...
I have requested a new password, but the email link hasn't arrived
Do I have to create an account to shop with you?
I have forgotten my password
Can I contact you if I don't have an account?
When can I visit your stores?
How can I contact you?
What are your Customer Services opening hours?
Can we chat with you online?
Question About My Order
Why has my order been cancelled?
Part of my order is missing
Can I add or delete products from my order?
Can I cancel my order?
Can I change the colour / length etc... of my purchase?
When will my pre-order arrive?
Can I change my delivery address?
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How long will it take to process my return?
Where should I send my returns to?
How do I know you have received my order successfully?
I have paid with PayPal, can I return it in-store?
What is your returns policy?
Where is my delivery?
Where is my order?
Can i track my order?
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