FAQ

In-Store Help

• Can I get an In-store demonstration?
• What are the opening hours of your stores?
• I have lost my receipt, can I still get a refund?
• What happens when my goods are returned for inspection?
• How do I return a faulty item?

Pre - Order

• When will my pre-ordered products arrive?

PayPal In-Store

• How can I get a refund using PayPal In Store?
• Can I checkout with PayPal in-store / get a refund if i don't have the app?
• Can I now use PayPal in store?
• How does PayPal in store work?
• Can I order over the phone? I get a refund in store if I checked out with Paypal

Privacy & Security

• Site Security
• What is a Cookie?
• Terms & Conditions
• Privacy Policy

Ordering & Purchasing

• Do you accept Trade In's?
• Can I order over the phone?
• Why won't my payment go through?
• What methods of payment do you accept?
• How to I use Promo Codes?

Question About My Account / My Details...

• I have requested a new password, but the email link hasn't arrived
• Do I have to create an account to shop with you?
• I have forgotten my password
• Can I contact you if I don't have an account?

Contact Us

• When can I visit your stores?
• How can I contact you?
• What are your Customer Services opening hours?
• Can we chat with you online?

Question About My Order

• Why has my order been cancelled?
• Part of my order is missing
• Can I add or delete products from my order?
• Can I cancel my order?
• Can I change the colour / length etc... of my purchase?

Delivery's

• When will my pre-order arrive?
• Can I change my delivery address?
• Saturday Delivery's
• Evening Delivery's
• Standard Delivery
• Delivery Arrangement's

See all 8 articles

Returns

• How long will it take to process my return?
• Where should I send my returns to?
• How do I know you have received my order successfully?
• I have paid with PayPal, can I return it in-store?
• What is your returns policy?

Where is my delivery?

• Where is my order?
• Can i track my order?