Why can't Kronos pick up my order when delivering my new item?

Richie -

Unfortunately this is a very difficult thing for us to do. We cant normally do third party pick ups, and also its very hard to get the same courier to deliver and pick up, so it becomes very expensive and complicated to work this way, with multiple couriers having to deliver and another collect, arranging times with customers etc... it all becomes very messy. With the customer shipping the item back it makes the process much quicker, allows us to process your order quicker, and helps to make sure the transaction runs as smoothly as possible. 

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